When’s the last time you went undercover in your own company to find out what’s working and what’s not? If you’ve seen the reality show Undercover Boss, you already know what I’m talking about. If not, allow me fill you in on this intriguing televised experiment. In the show, CEOs of huge corporations like 7-11, Hooters and Waste Management put on disguises and literally go undercover as entry-level employees.
Working on the front lines, they clean toilets, wash dishes and empty trash in order to find out what’s really going on inside their own organizations. A fan of the show after just one episode, I was delighted to be interviewed recently for the magazine of the National Association of Convenience Stores magazine. The reporter wanted to know if I thought the undercover boss phenomenon was a good idea.
You bet, I told her. In fact, it’s such a good idea that I suggest you give it a try. And you don’t have to be a Fortune 500 CEO. You just have to be willing to look under the hood at the good, the bad and the ugly of your company.
So step back and, as objectively as you can, take a look at these four core areas of your business:
- Your service or product
- Your people and vendors
- Your systems and operations
- Your sales and marketing
Now pick out one challenge in each area that you know needs a major overhaul or, at least, a minor clean-up. Make a commitment to fix it and put it a firm deadline on your calendar.
As for me, I better wrap this up now because I’m going undercover at Libby Gill & Company. Check out this video and you’ll see why!
And if you haven’t gotten your copy of my bestselling book You Unstuck, what are you waiting for? Learn to get unstuck by letting go of limiting assumptions.
Take it from Dr. Ken Blanchard, “In YOU UNSTUCK, Libby Gill will help you understand the way you look at risk-taking so you can start moving past your fears and excuses toward success. This book is a powerful tool if you know you need to change but don't know how. Read YOU UNSTUCK and get your life on track."