crisis management

Lessons from a Former Crisis Communicator

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This week’s Twitter hack got me thinking about my past career as head of public relations and communications for three major Hollywood studios. You might not think that my entertainment background would qualify me to talk about crisis communication, but you’d be surprised how much you learn when you’re the spokesperson explaining mass layoffs, lawsuits, … Read more

Set the Right Tone with Your Back-to-Work Message

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Every organization is unique so every organization’s back-to-work message needs to be uniquely tailored to fit the type of business, workplace culture, and COVID-19 considerations. I never thought going to the dentist could be exciting. But after 62 days barely leaving the house, getting my teeth cleaned was, well, a pleasure. The office manager set … Read more

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